FAQ

Do you offer gift certificates?
Gift certificates are available for purchase at the store. They can only be applied to purchases made in the store as well.

Can I pick up my order at the store?
You will have the option for the “in store pick up” upon checkout. This is for local customers who wish to forgo the shipping costs and pick it up directly from our Main Street location in Gloucester, VA.

Can I place my order over the phone?
Yes, you can speak with an employee during store hours and place any order and pay via the telephone.

What is your return policy?
All monogrammed items are final sale since they are custom pieces. All other items in the store may be exchanged for other merchandise or receive a store credit; NO cash refunds. Sales are final on all redlined items.

What if my order is wrong?
If the mistake was our fault, we will certainly replace the item for free. Just contact the store directly or email us at customerservice@thesilverbox.net

How do I enter my initials?
Traditionally a monogram features the last name initial in the center. We would like for you to enter the first, last, then middle/maiden initial. So if your name is Tanya Nicole Smith you would enter TSN and it would look like: TSN

If you want just one initial then you can simply enter in the one letter, typically the first or last initial.

What is the warranty?
Jewelry will be warranted by manufacturer for a period of 60 days from the date of purchase. This warranty does not include damage resulting from accident or misuse.

All PANDORA products are covered by a one year warranty covering manufacturing defects. Using non-PANDORA beads can damage the bracelets. As such, PANDORA will not replace, fix or repair product that has been used with non-PANDORA products. Stretching of chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These include, but are not limited to, liquid silver polish, pools, hot tubs and spas.